Overview
Ledger® Live is the official wallet companion app that lets you manage crypto accounts, send and receive assets, and interact with apps on your Ledger® hardware device. This guide covers *Ledger® Live Download* for Desktop (Windows, macOS, Linux) and Mobile (iOS/Android), plus common login problems, account recovery basics, and where to find help.
Ledger® Live Download & Install
- Visit the official Ledger® website (always use the official link).
- Download the Ledger® Live installer for your OS and run it.
- Open the app and connect your Ledger® hardware device when prompted.
- Search your device app store for “Ledger® Live” or follow the official link to the App Store / Google Play.
- Install and pair with your Ledger® device using Bluetooth (if supported) or USB adapter.
Ledger® Live Login & Wallet Access
Ledger® Live itself requires a local app password and pairs with your Ledger® hardware which uses a PIN and your recovery phrase for account access. You do not enter your recovery phrase into Ledger® Live — the hardware signs transactions. Always confirm actions on the device screen.
Troubleshooting Common Issues
- Login not working / Unable to login: Ensure your device is unlocked (enter PIN on device), cable / Bluetooth connected, and Ledger® Live updated.
- Error connecting account: Update firmware and Ledger® Live, reconnect the USB or re-pair Bluetooth, restart the app and device.
- App not working / Can't verify wallet: Reinstall from official source, clear app cache (mobile), and confirm the device firmware is compatible.
- 2FA reset: Ledger® hardware uses a PIN and recovery phrase. If you mean third-party 2FA on an exchange, follow that service's recovery flow — Ledger® Support cannot reset external 2FA.
Account Recovery & Security Notes
If you lose access to your Ledger® device, you recover accounts using the 24-word recovery phrase on a new Ledger® device or compatible wallet that supports the same derivation paths. Never share your recovery phrase. Ledger® Support will never ask for your full recovery phrase.
Where to Get Help
For persistent errors use the Ledger® Help Center, official documentation, and community FAQs. When contacting support, give sanitized details (error messages, OS, Ledger® Live version) but never your recovery phrase or PIN.
Frequently Asked Questions
- Q1: Where do I download Ledger® Live safely?
- A1: From the official Ledger® website or verified links in the App Store / Google Play only.
- Q2: Ledger® Live login not working — what first?
- A2: Unlock your physical device with its PIN, update Ledger® Live and firmware, and try another USB cable or Bluetooth pairing.
- Q3: Can I recover my wallet without Ledger® device?
- A3: Yes — using your 24-word recovery phrase on a compatible, secure wallet. Never enter the phrase on untrusted sites.
- Q4: Does Ledger® Live use 2FA?
- A4: Ledger® Live relies on device PIN and recovery phrase. For third-party 2FA (exchanges), follow that provider’s reset process.
- Q5: What if Ledger® Live shows 'Error connecting account'?
- A5: Update software and firmware, re-open the app, try a different USB port/cable, and check for Antivirus or OS blocking.
- Q6: When should I contact Ledger® Help Center?
- A6: If basic troubleshooting fails or you encounter suspicious prompts asking for your recovery phrase or seed words.